Troubleshooting & Support

Find solutions to common errors, check known issues, or contact our support team.

Common Errors & Issues

Mozaik.exe deleted by Windows
The latest Windows Defender updates sometimes register Mozaik as a th...
Google Drive restore to a previous date when things were working
Google Drive restore to a previous date when things were working: https:/...
To recover OneDrive deleted files
To recover OneDrive deleted files: https://support.microsoft.com/en-us/office...
File Sharing: Shared Folders not Accessible
Resolving File-Sharing “Shared Folders Not Accessible” Errors in MozaikIf you...
Z Overtravel Error on CNC
First Step in Resolving Z-Positive Overtravel ErrorsOverviewA Z-positive over...
Installation Not Successful Error
Troubleshooting Installation Failure When Updating to Mozaik 14.1 If you ...

Best Practices: Saving Your Job
Best Practices for Saving Your Work in MozaikTo help you maintain organized,...
Mozaik Latency Issues
Improving Render Performance and Load Times in MozaikOverviewIf you are exper...

Version 14.1 Training Videos
Watch this series of training videos to learn about the new features in Mozai...