How to request your Authorization Code

To begin using Mozaik, you must request an Authorization Code using your User ID and enter it into the software to unlock the license. Think of your User ID as a digital fingerprint for your computer; it is used to tell Mozaik which computer you are using. 

Read time: 5 mins

Difficulty: Beginner

Applies to: All Versions

Request your Authorization Code

When you first open Mozaik, your 7-digit User ID Number will be displayed. Follow these steps to submit your request directly through the software.

1. Click the Enter Authorization Code button.
2. If the User ID is not automatically displayed, click Help > About from the toolbar menu.
3. Select your country from the Registration Country dropdown menu.

4. Enter your Shop Name and Shop E-Mail.

   Please check that you enter a valid e-mail address. This is where we will reply to any support requests.
5. Click the Request Code button.
   
6. A new window will appear. Enter your Account Email (the address used when you subscribed) and a reason for the new code (e.g., "New Mozaik subscription").
7. Click OK. You should receive your Authorization Code by email by the next business day.

Unable to request a code?

If you are unable to use the automatic request feature, please email your User ID Number manually to [e-mail] and the support team will process the request for you.

Enter your Authorization Code

Once you have received your code via email, follow these steps to unlock the software.

1. Open Mozaik and click the Enter Authorization Code button.
2. If the button is not visible, navigate to Help > About.
3. Ensure your Registration Country, Shop Name, and Shop E-Mail are entered correctly.
4. Type your code manually or copy it from your email and click Paste Copied Code.
5. Ensure the red "X" changes to a Green Tick.
   
6. Click OK.
7. Click OK again. The software will close automatically.
8. Re-open Mozaik. Your software is now ready to use.